Frequently Ask Questions

Yes, we charge a flat non-refundable $50 travel fee for pickup or onsite diagnostics. This includes a FREE device diagnostic. If you choose to proceed with our recommended service, the travel fee will be deducted from your final invoice.

If you choose to bring your PC to our location, diagnostics is 100% FREE!

Yes, you can bring your computer or device to get a free diagnostics.

To schedule a service at your home or business, you can call us directly at 240-890-0070. Alternatively, visit SCHEDULE A SERVICE to book an appointment at your convenience.

Yes, we do! To help protect and support our clients, we offer an affordable monthly subscription for just $98 per month with a yearly commitment. This plan covers up to 10 devices or users at your home or business. Plus, you'll receive a 30% discount on our regular hourly rate for any onsite services. For more details, feel free to call us at 240-890-0070. One of our team members will be happy to discuss your needs and find the best solution for you.

Absolutely! As a proud Microsoft Partner, we can help you seamlessly get started with Office 365. Just fill out our contact form, and we’ll guide you through the onboarding process. Our services include licensing, installation, and ongoing support to ensure everything runs smoothly.

At OSTREMO, we partner with leading security software providers to offer top-notch protection, whether through cloud-based or on-premise deployments. As a proud partner of Bitdefender, we primarily recommend their trusted products to clients seeking robust security solutions for their home or office

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About OSTREMO


Since 1998, OSTREMO has delivered reliable IT services to small businesses and residential customers in Maryland, Virginia, and Washington, D.C. We specialize in designing, deploying, and managing IT infrastructures, backed by daily help desk support from CompTIA-certified A+ and Network+ professionals.

OSTREMO
3504 Urbana Pike
Frederick, MD 21704

(240) 890-0070

support@ostremo.com

https://www.ostremo.com

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