Do These Challenges Keep You Up at Night?
Downtime
SYSTEM DOWNTIME

How much revenue do you lose
when your systems go down?

Downtime
RANSONWARE

Could your business recover if
you lost access to critical data?

Downtime
SLOW APPLICATIONS

How much productivity do
you sacrifice every day?

Call us today at 240.890.0070 or fill out our contact form for a FREE IT Consultation!

As a small business, we understand how disruptive IT problems can be. The uncertainty of when the next issue might arise can be overwhelming and stressful.

Stop Stressing Over IT Problems - Focus on Growing Your Business!

With over 18 years of proven experience in delivering practical and secure IT solutions, we provide your business with the peace of mind you need to run worry-free!

Schedule a FREE Business IT Consultation

OSTREMO delivers comprehensive IT solutions tailored for small businesses and home-based operations. Whether you're building out a new office or upgrading your entire IT infrastructure, we bring the expertise and experience to design, construct, implement, and provide ongoing support for your IT environment, ensuring seamless and reliable operations.

OSTREMO's approach to building a Managed IT infrastructure involves assessing business needs, designing a scalable network layout, and selecting the right hardware and software. Key steps include implementing robust security measures, establishing reliable internet connectivity, and setting up physical components like cabling and power backups. The process integrates system configuration, testing, and optimization to ensure performance and security. Employee training, detailed documentation, and ongoing support and maintenance complete the setup, providing a reliable and scalable IT environment tailored to the office's needs.

With expertise in scalable, secure, and dynamic solutions, we have developed a robust 9-Step Process, refined through years of experience and the integration of emerging technologies, to deliver tailored IT solutions that empower small businesses.

OSTREMO's PROVEN 9-Step Implementation Process

  • Understand Business Needs: Identify the specific IT needs of the office, such as the number of users, devices, and software requirements.
  • Budget Planning: Establish a budget for hardware, software, and services.
  • Scalability: Plan for future growth or changes in requirements.

  • Layout Planning: Design the physical network layout, including cabling, routers, and switches.
  • Bandwidth Assessment: Determine the required internet bandwidth based on user needs and applications.
  • Wi-Fi Coverage: Plan for wireless access points to ensure strong and consistent Wi-Fi coverage throughout the office.

  • Servers: Choose servers for file sharing, email, or hosting applications if needed.
  • Computer & Devices: Procure desktops, laptops, and peripherals for employees.
  • Networking Equipment: Purchase routers, switches, firewalls, and wireless access points.
  • Storage Solutions: Decide on storage, such as NAS (Network-Attached Storage) or cloud-based options.

  • Operating Systems: Install Windows, Linux, or macOS based on business needs.
  • Business Applications: Deploy productivity software, accounting tools, and industry-specific applications.
  • Collaboration Tools: Implement email, file sharing, and communication platforms like Microsoft 365 or Google Workspace.

  • Firewalls & Antivirus: Set up network firewalls and endpoint protection.
  • User Authentication: Implement user authentication systems, such as Active Directory or cloud-based IAM (Identity and Access Management) solutions.
  • Data Encryption: Ensure data security in transit and at rest with encryption tools.
  • Backups: Establish regular backup systems, both onsite and in the cloud.

  • ISP Selection: Choose an internet service provider and establish a reliable connection.
  • Redundancy: Set up secondary connections or failover systems for uninterrupted service.
  • Cabling: Install structured cabling for reliable connectivity.
  • Server Room Setup: Allocate a secure space with proper ventilation and power backups for servers and networking equipment.
  • Power Backup: Install UPS (Uninterruptible Power Supplies) or backup generators.

  • Device Configuration: Configure all devices to integrate with the network.
  • Software Setup: Install and configure business software and security tools.
  • Peripheral Integration: Connect printers, scanners, and other peripherals to the network.

  • Network Testing: Test internet speeds, connectivity, and Wi-Fi coverage.
  • System Performance: Ensure all hardware and software function as expected.
  • Security Checks: Conduct penetration tests and vulnerability assessments.

  • Employee Training: Provide training on new systems, software, and security protocols.
  • Documentation: Maintain records of network layouts, configurations, and access credentials.
  • Monitoring: Set up monitoring tools for proactive issue detection.
  • Regular Updates: Schedule hardware and software updates.
  • Support Services: Offer IT support for troubleshooting and resolving issues.
What's included in our Managed IT Services

Our MSP core services include proactive monitoring, rapid technical support, robust cybersecurity, reliable data backup and disaster recovery, and cloud management. We also offer IT infrastructure and software support, alongside strategic virtual CIO services, ensuring seamless, secure, and tailored solutions for your business needs.

  1. Proactive Monitoring and Maintenance
    • 24/7 monitoring of networks, servers, and endpoints.
    • Preventive maintenance to identify and resolve issues before they cause downtime.
    • Automated alerts for system performance and potential vulnerabilities.
  2. Help Desk and Technical Support
    • Tiered support (Level 1, 2, and 3) to address a range of issues efficiently.
    • Multi-channel support (phone, email, chat, and remote assistance).
    • Quick response times and defined Service Level Agreements (SLAs).
  3. Cybersecurity Services
    • Endpoint detection and response (EDR).
    • Network security, firewalls, and intrusion prevention.
    • Security Awareness Training for employees.
    • Incident response and remediation services.
  4. Data Backup and Disaster Recovery
    • Automated and regular backups, both onsite and in the cloud.
    • Rapid recovery plans to minimize downtime during outages.
    • Business continuity solutions to ensure uninterrupted operations.
  5. Cloud Services and Management
    • Migration to cloud platforms (Microsoft Azure, AWS, Google Cloud).
    • Management of cloud-based applications and services.
    • Hybrid cloud and multi-cloud integration.
  6. IT Infrastructure Management
    • Server and storage management.
    • Network setup, optimization, and maintenance.
    • Vendor management for hardware, software, and telecom providers.
  7. Software and Application Management
    • Deployment and updates of critical business applications.
    • License management and renewals.
    • Application performance monitoring and troubleshooting.
  8. Virtual CIO (vCIO) Services
    • Strategic IT planning and budgeting.
    • Technology roadmap development aligned with business goals.
    • Periodic reviews and technology assessments.

  1. Onlne and Remote Support
    • Fast remote support for troubleshooting common issues.
    • Onsite support for hardware-related issues and larger deployments.
  2. Compliance and Regulatory Support
    • Assistance with meeting industry standards (HIPAA, GDPR, PCI-DSS, etc.).
    • Auditing and reporting to maintain compliance.
  3. Scalability and Growth Support
    • Scalability planning to accommodate business growth.
    • Technology upgrades and integration of new solutions.
  4. Training and User Education
    • Training programs for employees on new technologies and security practices.
    • Regular updates on the latest IT trends and tools.
  5. Comprehensive Reporting
    • Monthly and quarterly reports on system performance, incidents, and recommendations.
    • Real-time dashboards for clients to view their IT environment.

  1. Managed Print Services
    • Optimization and management of office printers and copiers.
    • Monitoring usage and supply levels.
  2. VoIP and Unified Communications
    • Setup and management of Voice over IP (VoIP) systems.
    • Integration of communication tools for better collaboration.
  3. Mobile Device Management (MDM)
    • Secure management of employee mobile devices.
    • Policies for data access and loss prevention.

Have a question or want to learn more? We are ready anytime!

Schedule a FREE Business IT Consultation

About OSTREMO

Since 1998, OSTREMO has delivered reliable IT services to small businesses and residential customers in Maryland, Virginia, and Washington, D.C. We specialize in designing, deploying, and managing IT infrastructures, backed by daily help desk support from CompTIA-certified A+ and Network+ professionals.

Services Offered

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OSTREMO
3504 Urbana Pike
Frederick, MD 21704

(240) 890-0070

support@ostremo.com

https://www.ostremo.com

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